The Central Bank of Nigeria (CBN) has said that it has resolved 1,519 banks’ transaction complaints and refunded N2.7 billion to the customers from January to June this year.
Mr Haruna Mustafa of CBN's Consumer Protection Department made this disclosure at the 2020 workshop for Finance Correspondents Association of Nigeria (FICAN) in Lagos.
Breaking it down, he said the CBN received 2,051 complaints bordering on frauds, ATM card issues, electronic transactions and excess charges from bank customers, with 1,519 of those complaints resolved. Mustafa, represented by Mr Abubakar Albasu of CBN's Consumer Protection Department, said that the bank had also refunded a total of N2.7bn in the prrocess of resolving the said complaints.
According to him, a lot of fraudulent activities in the banks were being perpetrated by employees (insiders), and therefore called for the development of a definitive fraud policy to deter mistakes that could lead to bank employees aiding in fraud, along with fraud prevention strategies.
Mr Bashir Nuhu, the Director of Communication and Public Affairs Department at the Nigerian Deposit Insurance Corporation (NDIC), on his part, implored banks to thoroughly screen their employees to ascertain their identity before employment.