East African telecommunications service provider Safaricom has announced the full resumption of network capacity and stability following last Sunday's undersea cable cuts that affected some of its services. In a statement on Thursday Safaricom CEO Peter Ndegwa said they achieved this by acquiring additional capacity from other undersea cable providers.
"We sincerely thank our engineers for working round the clock to keep the country connected through optimization and quickly onboarding additional capacity from the undersea cables," Peter Ndegwa said.
He also apologized to customers who may have experienced slower than expected speeds on the Safaricom network during the period.
Ndegwa added, "We thank our customers for being patient as we worked to get back to normal."
The CEO went on to assure customers that they will continue to monitor the network to ensure stability of services as they work closely with impacted undersea cable suppliers for a faster resolution on the repair works.
